Privacy Policy

1. Introduction

STU SMM respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be used, and the choices available to you.

2. Information We Collect

When you register, make a payment, place an order, contact support, or use our website, we may collect information such as your name, email address, username, account details, billing information, transaction reference, IP address, device information, browser information, order history, support messages, and website activity.

3. Social Media Information

To process an order, we may collect the public profile, page, post, channel, video, or content link submitted by you. You should not provide social media passwords, recovery codes, OTPs, or other confidential login credentials. STU SMM does not require your social media password to process standard services.

4. Payment Information

Payments may be processed through third-party payment gateways, banks, UPI providers, or other payment partners. STU SMM may receive transaction identifiers, payment status, amount, payer details, or limited verification information. We generally do not directly store complete card, UPI PIN, banking password, or OTP information.

5. How We Use Your Information

We may use collected information to create and manage accounts, process orders, verify payments, provide customer support, prevent fraud, secure the website, maintain transaction records, improve our services, communicate important updates, and comply with legal obligations.

6. Legal and Permitted Processing

We process personal information where it is necessary to provide requested services, manage our contractual relationship, obtain consent where required, prevent misuse, comply with legal obligations, or protect our legitimate business and security interests.

7. Cookies and Similar Technologies

Our website may use cookies, sessions, analytics tools, and similar technologies to keep users logged in, remember preferences, understand website usage, improve performance, detect suspicious activity, and provide a better user experience. You may control cookies through your browser settings, although disabling them may affect website functionality.

8. Sharing of Information

We may share limited information with trusted service providers involved in hosting, payment processing, order fulfilment, customer support, analytics, security, and technical operations. We share only the information reasonably necessary for them to perform their services.

9. Third-Party Service Providers

Some orders may be fulfilled through third-party service providers. The submitted service link, quantity, and necessary order details may be transmitted to those providers. We require users to avoid submitting private or unnecessary personal information in an order link.

10. Legal Disclosure

We may disclose information when reasonably necessary to comply with applicable law, a lawful government request, court order, investigation, fraud prevention requirement, security concern, or to protect the rights and safety of STU SMM, its users, or other persons.

11. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service or storage system can guarantee absolute security.

12. Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain account and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, accounting, or regulatory requirements. Retention periods may vary depending on the type of information.

13. User Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information associated with your account. Some records may continue to be retained where required for legal compliance, fraud prevention, payment reconciliation, security, or dispute resolution.

14. Account Deletion Requests

You may request account deletion by contacting support from your registered email address. Before processing the request, we may verify your identity. Deleting an account may not immediately delete transaction records or information that we are legally required or reasonably permitted to retain.

15. Communications

We may send service-related messages such as payment confirmations, order updates, security alerts, support responses, and important policy changes. Promotional communications may be sent where permitted, and users may request to stop receiving optional promotional messages.

16. Children’s Privacy

Our services are not intended for individuals who are not legally capable of entering into an agreement or providing valid consent under applicable law. A parent or lawful guardian should supervise any permitted use by a minor.

17. External Links

Our website may contain links to third-party websites, platforms, or payment services. STU SMM is not responsible for the privacy practices, security, or content of those external services. Users should review their respective privacy policies.

18. International Processing

Some service providers may operate or store information outside your state or country. Where applicable, information may be processed in other jurisdictions subject to appropriate contractual, security, and legal safeguards.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The revised policy will become effective when published on this website, together with the updated date.

20. Contact and Grievances

For privacy questions, correction requests, account deletion requests, or complaints regarding personal information, contact us at support@stusmm.shop. Please include your registered email address and a clear description of your request.

Last Updated: 2 August 2026